Jobs in Farmers%20Branch, Texas

High salary

ATE Training Content Coordinator

Automotive Technology Experts Farmers Branch, TX

Champions Do More The Training Content Coordinator supports the training team by developing, maintaining, and updating training curriculum content across various formats. This role ensures that training materials are accurate, engaging, and aligned with organizational needs, facilitating effective learning experiences for technicians at all stages of their careers. The coordinator also leverages analytics to enhance training effectiveness and collaborates with various teams to continuously improve the training programs. Responsibilities Develop, maintain, and update training curriculum content for online orientation, hands-on training sessions, and follow-up online and in-market workshops. Conduct online learning modules via LMS for existing technicians, ensuring engaging and effective delivery. Identify training needs and produce content for the Connect platform, including quick-reference guides, step-by-step instructions for OEM software programming, licensing, service information access, and other relevant tools. Create and maintain a comprehensive library of job aids covering topics such as logging into apps, updating software and firmware, billing processes, fleet management, and more. Work with the Technician Support team, Tooling team, and other support services to build and maintain an FAQ library. Collaborate with the Training Manager and Crash LMS team to develop structured learning paths that support career growth. Host online workshops and coordinate in-market workshops to facilitate continuous learning and professional development. Review and edit training content to ensure high quality, consistency, and alignment with company standards. Gather feedback from training participants to continuously improve materials and delivery methods. Track and report on training participation, completion rates, and effectiveness, using data-driven insights to refine learning paths and develop targeted training solutions. Experiment with interactive e-learning formats and innovative methodologies to enhance engagement and retention. Manage a centralized repository for all training materials, ensuring accessibility and proper version control. Stay updated on industry trends and incorporate relevant advancements into training programs. Perform other duties as assigned. Qualifications Bachelor’s degree in Education, Instructional Design, Communications, Automotive Technology, or a related field, or equivalent experience in training content development. 3+ years of experience in developing training content or curriculum. Experience in automotive training or technical fields is a plus. Advanced proficiency in Microsoft Office 365 and learning management systems (LMS). Familiarity with online training platforms, webinars, and virtual training tools. Excellent interpersonal and communication skills. Strong organizational and project management abilities. Effective verbal and written communication skills. Demonstrated ability to maintain organization and focus while managing multiple priorities in a dynamic, fast-paced environment. Self-motivated and capable of working independently and collaboratively. Ability to identify training needs and develop tailored solutions. Commitment to continuous learning and innovation in training methodologies. Certification in instructional design, e-learning development, or a related field (e.g., ATD, CPTM). Background in automotive tools, software, or services. Experience in creating digital content, including interactive e-learning modules. Knowledge of training program evaluation and metrics. 25% of overnight travel may be required, including air travel. A safe driving record and a valid Driver’s License required. Ability to lift and carry up to 50 lbs. and must be able to stand for long periods of time in automotive shop environments. Working knowledge of ADAS and electrical service (calibrations, programming, diagnostics, wire/connector repair, etc.) a plus. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401k Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays #J-18808-Ljbffr

Best Match

Account Manager Collector

Fay Servicing Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an Account Manager Collector to join our team. The Account Manager Collector is an excellent opportunity for recent graduates. The primary responsibility is to resolve early delinquency through collections activities. The AM Collector minimizes losses to the portfolio by helping borrowers avoid delinquency and unnecessary fees, while also maintaining compliance standards in accurately documenting accounts in accordance with Fair Debt Collection Practices Act [FDCPA], state and federal regulatory guidelines, and company policies and procedures. What you will do for Fay: Keep current with the market changes and regulations pertaining to the job Primarily handles outbound collection efforts Works outbound dialer campaigns to optimize collection efforts Works outbound dial campaigns for investor driven requests Make analytical assessments of the mortgagor’s financial standing Identify and sell solutions for early delinquency loans Educate borrowers on self–service options Assist borrowers to avoid charges and resolving fees on loans Referral source for Insurance, Originations, and Realtor opportunities Provide “best in class” service on every call Properly document all borrower communications Adhere to all corporate policies as well as internal, external, and compliance guidelines Maintain a compliance score above 95% Understand and achieve metrics as set by the department What you bring to Fay: High school diploma/GED required; College degree preferred Collections or telephonic Customer Service experience is a plus Any mortgage experience is ideal Must be able to implement rules and regulations to be compliant with investor and SPS guidelines Comfortable working in a sales environment Strong customer service skills Exposure to a sales platform is a plus Ability to work nights and weekends Must have a professional demeanor Strong internal and external customer service skills, including professional telephone manner and ability to write short business correspondence Track record of building relationships with customers Proven ability to adapt to a changing environment Detail-oriented with the ability to accurately gather, maintain and analyze data Strong multi-tasking, self-management / self-motivating skills Ability to take direction while maintaining self-management / self-motivating skills Ability to acclimate to an ever-changing/fast-paced environment Very strong verbal and written communication skills Strong analytical skills Proficient computer and keyboard aptitude; familiarity with basic Office applications (Outlook, Excel, Word) Ability to work independently as well as part of a team Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Quick Apply

Document Specialist

Fay Servicing, LLC Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Specialist to join our team! Reporting to AVP, Document Management, this position processes loan documents, ensuring accuracy, completeness, and compliance with established procedures. The role collaborates with internal teams to organize, catalog, and maintain documents, contributing to efficient workflows and timely retrieval when needed. This position requires a high attention to detail to verify the accuracy of information and research document-related inquiries. This position requires a strong understanding of document management practices, a keen eye for detail, effective communication skills, and the ability to work effectively in a collaborative environment. The Document Specialist is expected to contribute toward identifying and recommending process improvements with the goal to positively impact document management operations. What you will do for Fay Servicing: Research the chain of titles to identify any deficiencies in the assignment chain and offer solutions to cure. Develop and maintain relationships with attorney firms, vendors, and/or investors to ensure the timely completion of assignment chains. Communicate effectively and in a professional manner with internal and external business partners, i.e., attorney firms, vendors, and/or investors, to effectively convey information and resolve issues. Monitor and ensure accuracy during the drafting, execution, and recording of assignments. Provide detailed notes and status updates in systems of record to maintain a fluid record of events. Upload and index documents in digital imaging systems and client sites. Respond to all correspondence, requests, and communications regarding assigned files in a timely and professional manner. Ensure time frames and deadlines are met by monitoring Foreclosure and Bankruptcy milestones. Assist with training new team members as assigned. Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives. Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training. Model ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay Servicing: Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required. 1+ years' experience in mortgage document management roles required. 1+ years' experience in mortgage servicing required. Previous experience working in a fast-paced work environment. Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint). Strong verbal and written communication skills. Strong interpersonal skills. Demonstrated analytical skills and problem-solving abilities. Solid decision-making skills with the ability to appropriately exercise good judgment. Ability to work effectively in a fast-paced, dynamic environment. Results Orientation. Strong attention to detail; strong compliance orientation. Flexible, open to change, ability to learn new things quickly. Collaborative work style; ability to work effectively with others. Self-directed; ability to proactively ask questions and surface issues/concerns. Professional maturity, integrity, ability to maintain confidential data and information. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Document Specialist

Fay Servicing Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Specialist to join our team! Reporting to AVP, Document Management, this position processes loan documents, ensuring accuracy, completeness, and compliance with established procedures. The role collaborates with internal teams to organize, catalog, and maintain documents, contributing to efficient workflows and timely retrieval when needed. This position requires a high attention to detail to verify the accuracy of information and research document-related inquiries. This position requires a strong understanding of document management practices, a keen eye for detail, effective communication skills, and the ability to work effectively in a collaborative environment. The Document Specialist is expected to contribute toward identifying and recommending process improvements with the goal to positively impact document management operations. What you will do for Fay Servicing: Research the chain of titles to identify any deficiencies in the assignment chain and offer solutions to cure. Develop and maintain relationships with attorney firms, vendors, and/or investors to ensure the timely completion of assignment chains. Communicate effectively and in a professional manner with internal and external business partners, i.e. attorney firms, vendors, and/or investors, to effectively convey information and resolve issues. Monitor and ensure accuracy during the drafting, execution, and recording of assignments. Provide detailed notes and status updates in systems of record to maintain a fluid record of events. Upload and index documents in digital imaging systems and client sites. Respond to all correspondence, requests, and communications regarding assigned files in a timely and professional manner. Ensure time frames and deadlines are met by monitoring Foreclosure and Bankruptcy milestones. Assist with training new team members as assigned. Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives. Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training. Model ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay Servicing: Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required. 1+ years' experience in mortgage document management roles required. 1+ years' experience in mortgage servicing required. Previous experience working in a fast-paced work environment. Strong customer service skills. Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint). Strong verbal and written communication skills. Strong interpersonal skills. Demonstrated analytical skills and problem-solving abilities. Solid decision-making skills with the ability to appropriately exercise good judgment. Strong time management skills. Ability to work effectively in a fast-paced, dynamic environment. Customer service/client orientation. Results Orientation. Strong attention to detail; strong compliance orientation. Flexible, open to change, ability to learn new things quickly. Collaborative work style; ability to work effectively with others. Self-directed; ability to proactively ask questions and surface issues/concerns. Professional maturity, integrity, ability to maintain confidential data and information. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Document Analyst

Fay Servicing Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Analyst to join our team! Reporting to the AVP, Document Management, this position analyzes loan documents, ensuring the integrity and compliance of all mortgage documentation. This role is responsible for scrutinizing complex financial documents, ensuring adherence to regulatory standards, and enhancing the documentation processes. This position requires a strong level of analytical acumen and meticulous attention to detail, as they are expected to prepare detailed reports and summaries of document findings and status updates for management. The Document Analyst will directly impact the efficiency and reliability of our loan processing, contributing to our reputation for excellence in the mortgage industry and positively impacting document management operations to deliver exceptional service to our clients. What you will do for Fay Servicing: Review and analyze a variety of financial documents, including mortgage agreements, loan applications, title documents, and insurance policies. Prepare detailed reports and summaries of document findings, discrepancies, and compliance issues for management. Develop and present regular reports on the status of loan documentation, highlighting trends, common issues, and areas for improvement. Ensure the accuracy and completeness of all documentation, identifying discrepancies or missing information. Verify the authenticity and validity of documents, including signatures and notarizations. Collaborate with internal teams, including loan officers, underwriters, and legal counsel, to resolve document-related issues and discrepancies. Assist in the development and implementation of document management policies and procedures to improve efficiency and accuracy. Assist with training new team members as needed. Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives. Maintain broad influence through ongoing development of relationships across the organization. Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training. Model ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay Servicing: Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required. 2+ years' experience in mortgage document management roles required. 2+ years of experience in the financial services or mortgage industry. 3+ years' experience in a document analysis role. Demonstrated experience working successfully in a fast-paced work environment. Prior experience successfully managing analysis-related projects and initiatives with cross-functional teams preferred. Strong customer service skills. Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint). Strong verbal and written communication skills. Strong listening skills with the ability to facilitate meetings and effectively lead discussions. Solid interpersonal skills. Demonstrated analytical skills and problem-solving abilities. Strong decision-making skills with the ability to appropriately exercise good judgment. Strong time management skills. Ability to work effectively in a fast-paced, dynamic environment. Customer service/client orientation. Results Orientation. Strong attention to detail. Strong compliance orientation. Flexible, open to change, ability to learn new things quickly. Collaborative work style; team-oriented. Self-directed; ability to proactively ask questions and surface issues/concerns. Professional maturity, integrity, ability to maintain confidential data and information. Strong business and financial acumen. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Senior IT Business Analyst

The Fay Group Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior IT Business Analyst to join our team! Reporting to the VP of IT Business Analysis, this position collaborates with stakeholders to identify business goals, requirements, and strategic priorities to assist with defining technology initiatives and process improvements. The role identifies system enhancements and process improvements, translating complex business needs into technical deliverables and fostering collaboration between business and technology teams. What you will do for Fay: Partner with business stakeholders to gather and document project requirements, translating them into functional specifications and user stories for technical teams. Lead and contribute to team projects and initiatives including strategic planning efforts to ensure process handoffs, effective controls, and realization of project benefits. Communicate project scope, objectives, costs, and benefits to executive leadership and facilitate workshops, meetings, and presentations to clarify goals and gather feedback. Perform data and process analysis for ongoing and ad-hoc needs, tracking work progress and statuses in JIRA Azure DevOps. Act as a liaison between the business and IT to ensure alignment and effective communication throughout the project lifecycle. Identify risks, dependencies, and roadblocks proposing mitigation strategies to ensure successful project delivery. Support testing and quality assurance by validating that solutions meet business requirements and provide post-implementation support including troubleshooting and continuous improvement. Develop domain knowledge of Fay’s business to include an understanding of organizational objectives. Ensure compliance with Fay’s policies, processes, and practices. Successfully completed all department and company-required training. Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay: Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent combination of years of experience with High School diploma/ GED) required. 5+ years’ experience as an IT Business Analyst or Systems Analyst with expertise in requirements elicitation, backlog management, creating process flows, feature lists, use cases and user stories. 3+ years' experience in project or product management. 2+ years' experience in Agile Business Analysis, including user stories, acceptance criteria, and test case scenarios; familiarity with Agile Scrum methodology preferred. Proficiency in business requirements documentation, technical specifications, use cases, and test cases. Preferred experience with BI, reporting, and SQL, with familiarity in Azure DevOps and MSP. Experience in the financial services or mortgage industry preferred. Ability to analyze and interpret data to identify opportunities and propose solutions. Strong analytical skills. Strong problem-solving skills; ability to develop creative solutions to complex business problems. Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders. Strong verbal and written communication skills. Strong project management skills. Strong attention to detail; strong compliance orientation; high quality of work product. Ability to prioritize; effective time management. Strong interpersonal skills. Collaborative work style; high team-orientation. Open to change; agile; high learning agility. Self-directed; ability to proactively ask questions and surface issues/ concerns. Professional maturity, integrity, ability to maintain confidential data and information. Strong business acumen; strong fiscal and technical aptitude. Strong skills in MS Word, Excel, and PowerPoint. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Immediate Start

Document Analyst

Fay Servicing, LLC Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Analyst to join our team! Reporting to the AVP, Document Management, this position analyzes loan documents, ensuring the integrity and compliance of all mortgage documentation. This role is responsible for scrutinizing complex financial documents, ensuring adherence to regulatory standards, and enhancing the documentation processes. This position requires a strong level of analytical acumen and meticulous attention to detail, as they are expected to prepare detailed reports and summaries of document findings and status updates for management. The Document Analyst will directly impact the efficiency and reliability of our loan processing, contributing to our reputation for excellence in the mortgage industry and positively impacting document management operations to deliver exceptional service to our clients. What you will do for Fay Servicing: Review and analyze a variety of financial documents, including mortgage agreements, loan applications, title documents, and insurance policies Prepare detailed reports and summaries of document findings, discrepancies, and compliance issues for management Develop and present regular reports on the status of loan documentation, highlighting trends, common issues, and areas for improvement Ensure the accuracy and completeness of all documentation, identifying discrepancies or missing information Verify the authenticity and validity of documents, including signatures and notarizations Collaborate with internal teams, including loan officers, underwriters, and legal counsel, to resolve document-related issues and discrepancies Assist in the development and implementation of document management policies and procedures to improve efficiency and accuracy Assist with training new team members as needed Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives Maintain broad influence through ongoing development of relationships across the organization Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training Model ethical standards, professionalism, and code of conduct Demonstrate behaviors that align with Fay's Values and Operating Principles Perform other duties and responsibilities as assigned What you will bring to Fay Servicing: Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required 2+ years' experience in mortgage document management roles required 2+ years of experience in the financial services or mortgage industry 3+ years' experience in a document analysis role Demonstrated experience working successfully in a fast-paced work environment Prior experience successfully managing analysis-related projects and initiatives with cross-functional teams preferred Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint) Strong verbal and written communication skills Strong listening skills with the ability to facilitate meetings and effectively lead discussions Solid interpersonal skills Demonstrated analytical skills and problem-solving abilities Strong decision-making skills with the ability to appropriately exercise good judgment Ability to work effectively in a fast-paced, dynamic environment Results Orientation Strong attention to detail Strong compliance orientation Flexible, open to change, ability to learn new things quickly Collaborative work style; team-oriented Self-directed; ability to proactively ask questions and surface issues/ concerns Professional maturity, integrity, ability to maintain confidential data and information Strong business and financial acumen Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Loss Mitigation Specialist II

Fay Servicing, LLC Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Loss Mitigation Specialist II to join our team! Reporting to the AVP, Loss Mitigation, this position is responsible for conducting detailed analyses of borrower situations, processing loss mitigation requests, and collaborating with team members to facilitate the timely evaluation of cases. This role actively contributes to process improvement initiatives, staying informed about changes in industry regulation and adapting workflows accordingly. This position manages more complex cases of delinquent loans and provides advanced support in resolving borrower delinquencies by conducting in-depth assessments of borrower financial situations and evaluating and implementing a range of loss mitigation solutions to avoid foreclosure. Additionally, this role collaborates with other departments to facilitate loss mitigation efforts and serves as a resource to more junior team members. What you will do for Fay Servicing: Serve as the primary point of contact for borrowers experiencing financial difficulties, managing complex loss mitigation cases, and providing solutions for borrowers. Review and assess borrower financial documentation, including tax returns, bank statements, pay stubs, and hardship letters to determine the appropriate mitigation solutions. Negotiate and implement advanced loss mitigation solutions such as loan modifications, repayment plans, forbearances, short sales, and deeds in lieu of foreclosure. Review, process and draft loss mitigation workouts including, but not limited to, forbearance agreements, trial modification agreements, deferment agreements, and modification agreements. Collaborate with third-party vendors, attorneys, and investors to ensure the efficient processing of loss mitigation options. Reconcile modification figures from systems and production tools to the modification agreement; reconcile modification figures from the agreement to the system of record. Conduct pro-forma escrow analysis, trial plan payment analysis, and waterfalls to validate modification figures provided by Underwriting. Track and report on regulatory deadlines, ensuring compliance with investor-specific, state, and federal regulations, including those related to foreclosure prevention and consumer protection. Generate and review regular reports on case statuses, loss mitigation activities, and potential risk assessments. Complete manual reconciliations for system testing and validations; perform user acceptance testing. Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives. Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training. Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay Servicing: High school diploma or GED Required; Associate or Bachelor’s degree preferred. 2+ years' experience in the mortgage servicing industry. 2+ years' experience in Default Servicing. 1+ years' experience in Loss Mitigation. 1+ years' experience working in a fast-paced work environment. Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint). MSP experience preferred. Strong verbal and written communication skills. Solid interpersonal skills. Demonstrated analytical skills and problem-solving abilities. Good judgment with the ability to evaluate and make decisions. Ability to work effectively in a fast-paced, dynamic environment. Customer service/client orientation with strong execution skills and results orientation. Ability to prioritize numerous tasks and manage shifting priorities. High level of attention to detail and consistency. Flexible, open to change; ability to learn new things quickly. Collaborative; ability to work effectively with others. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Loss Mitigation Specialist II

Fay Servicing Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Loss Mitigation Specialist II to join our team! Reporting to the AVP, Loss Mitigation, this position is responsible for conducting detailed analyses of borrower situations, processing loss mitigation requests, and collaborating with team members to facilitate the timely evaluation of cases. This role actively contributes to process improvement initiatives, staying informed about changes in industry regulation and adapting workflows accordingly. This position manages more complex cases of delinquent loans and provides advanced support in resolving borrower delinquencies by conducting in-depth assessments of borrower financial situations and evaluating and implementing a range of loss mitigation solutions to avoid foreclosure. Additionally, this role collaborates with other departments to facilitate loss mitigation efforts and serves as a resource to more junior team members. What you will do for Fay Servicing: Serve as the primary point of contact for borrowers experiencing financial difficulties, managing complex loss mitigation cases, and providing solutions for borrowers. Review and assess borrower financial documentation, including tax returns, bank statements, pay stubs, and hardship letters to determine the appropriate mitigation solutions. Negotiate and implement advanced loss mitigation solutions such as loan modifications, repayment plans, forbearances, short sales, and deeds in lieu of foreclosure. Review, process, and draft loss mitigation workouts including, but not limited to, forbearance agreements, trial modification agreements, deferment agreements, and modification agreements. Collaborate with third-party vendors, attorneys, and investors to ensure the efficient processing of loss mitigation options. Reconcile modification figures from systems and production tools to the modification agreement; reconcile modification figures from the agreement to the system of record. Conduct pro-forma escrow analysis, trial plan payment analysis, and waterfalls to validate modification figures provided by Underwriting. Track and report on regulatory deadlines, ensuring compliance with investor-specific, state, and federal regulations, including those related to foreclosure prevention and consumer protection. Generate and review regular reports on case statuses, loss mitigation activities, and potential risk assessments. Complete manual reconciliations for system testing and validations; perform user acceptance testing. Develop domain knowledge of Fay’s business to include an understanding of department goals and company objectives. Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements. Successfully complete all department and company-required training. Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay Servicing: High school diploma or GED Required; Associate or Bachelor’s degree preferred. 2+ years' experience in the mortgage servicing industry. 2+ years' experience in Default Servicing. 1+ years' experience in Loss Mitigation. 1+ years' experience working in a fast-paced work environment. Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint). MSP experience preferred. Strong verbal and written communication skills. Solid interpersonal skills. Demonstrated analytical skills and problem-solving abilities. Good judgment with the ability to evaluate and make decisions. Strong time management skills. Ability to work effectively in a fast-paced, dynamic environment. Customer service/client orientation with strong execution skills and results orientation. Ability to prioritize numerous tasks and manage shifting priorities. High level of attention to detail and consistency. Flexible, open to change; ability to learn new things quickly. Collaborative; ability to work effectively with others. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Senior IT Business Analyst

Faygroup Farmers Branch, TX

The Fay Group originated in 2008 and is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance existing mortgages. The Fay Group consists of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior IT Business Analyst to join our team! Reporting to the VP of IT Business Analysis, this position collaborates with stakeholders to identify business goals, requirements, and strategic priorities to assist with defining technology initiatives and process improvements. The role identifies system enhancements and process improvements, translating complex business needs into technical deliverables and fostering collaboration between business and technology teams. This position develops business process flows, leads business process re-engineering sessions, gathers and documents requirements, and collaborates with technical teams to convert requirements into actionable deliverables. The role manages project execution, oversees user acceptance testing, maintains project documentation, and updates policies and procedures. Additionally, this position may support application development, business intelligence, and data reporting for assigned projects or in coordination with other teams. What you will do for Fay: Partner with business stakeholders to gather and document project requirements, translating them into functional specifications and user stories for technical teams. Lead and contribute to team projects and initiatives including strategic planning efforts to ensure process handoffs, effective controls, and realization of project benefits. Communicate project scope, objectives, costs, and benefits to executive leadership and facilitate workshops, meetings, and presentations to clarify goals and gather feedback. Perform data and process analysis for ongoing and ad-hoc needs, tracking work progress and statuses in JIRA Azure DevOps. Act as a liaison between the business and IT to ensure alignment and effective communication throughout the project lifecycle. Identify risks, dependencies, and roadblocks proposing mitigation strategies to ensure successful project delivery. Support testing and quality assurance by validating that solutions meet business requirements and provide post-implementation support including troubleshooting and continuous improvement. Develop domain knowledge of Fay’s business to include an understanding of organizational objectives. Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training. Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct. Demonstrate behaviors that align with Fay's Values and Operating Principles. Perform other duties and responsibilities as assigned. What you will bring to Fay: Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent combination of years of experience with High School diploma/ GED) required. 5+ years’ experience as an IT Business Analyst or Systems Analyst with expertise in requirements elicitation, backlog management, creating process flows, feature lists, use cases, and user stories. 3+ years' experience in project or product management. 2+ years' experience in Agile Business Analysis, including user stories, acceptance criteria, and test case scenarios; familiarity with Agile Scrum methodology preferred. Proficiency in business requirements documentation, technical specifications, use cases, and test cases. Preferred experience with BI, reporting, and SQL, with familiarity in Azure DevOps and MSP. Experience in the financial services or mortgage industry preferred. Ability to analyze and interpret data to identify opportunities and propose solutions. Strong analytical skills. Strong problem-solving skills; ability to develop creative solutions to complex business problems. Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders. Strong verbal and written communication skills. Strong attention to detail; strong compliance orientation; high quality of work product. Ability to prioritize; effective time management. Strong interpersonal skills. Collaborative work style; high team-orientation. Open to change; agile; high learning agility. Self-directed; ability to proactively ask questions and surface issues/ concerns. Professional maturity, integrity, ability to maintain confidential data and information. Strong business acumen; strong fiscal and technical aptitude. Strong skills in MS Word, Excel, and PowerPoint. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Senior HR Specialist

Faygroup Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior HR Specialist to join our team. Reporting to the Vice President of Benefits, this position supports the design, delivery, and ongoing facilitation of Human Resource (HR) programs, projects, and initiatives on behalf of the HR Team. The role serves as a key touchpoint for employee outreach and inquiries; manages processes and workflows related to the employee life cycle; and provides project/program support to members of HR Leadership. Responsibilities include: Serve as the first point of contact for employee benefit questions and other related HR inquiries. Respond, refer, and/or escalate items as appropriate. Audit and process daily and/or monthly health and welfare invoices. Manage benefit processes and related workflows from onboarding through termination, including benefits administration, wellness, and select rewards programs. Track, report, and distribute key data and metrics; assist with the design of reporting and facilitation with the collection of data. Perform analysis and identify trends for review with leadership. Prepare, administer, and monitor employee surveys; research, identify, and collect information from other data sources for use in benchmarking exercises or qualitative program review. Perform audit and/or quality reviews of HR transactions, data, and/or information collection for adherence and accuracy as instructed and outlined in department processes. Document and report on outcomes. Provide support for HR projects and initiatives including scheduling meetings, data collection, researching information, preparing communications, and developing summaries, presentations, or other resources as required. Prepare, reconcile, and track expenses; organize related reporting; manage invoices; submit expense reimbursements where appropriate. Summarize and chart data as requested. Serve as a liaison with other departments and outside organizations including business leadership, vendors, and/or community organizations. Appropriately manage confidential and non-routine information; exercise strong judgment to ensure appropriate escalation and/or review; articulate and explain Fay policies and/or protocols as directed. Develop and document standard processes for routine activities, surface ideas and solutions for process improvement. Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term goals. Maintain broad influence through ongoing development of relationships across the organization. Ensure compliance with Fay’s policies, processes, and practices. Role model ethical standards, professionalism, and code of conduct. Perform other duties and responsibilities as assigned. What you will bring to Fay: Bachelor’s degree in Human Resources or related field (or equivalent combination of years of experience with High School diploma/ GED). 4+ years’ Human Resources experience; experience in employee benefits preferred. Previous experience working in a matrix environment preferred. Strong technical skills and demonstrated experience with MS Office to include Outlook, Excel, Word, and PowerPoint; experience with UKG HRIS platforms preferred; experience with Canva preferred. Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization. Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization. Strong organization and planning skills; ability to effectively multi-task and prioritize activities. Collaborative work style; demonstrated ability to work effectively with cross-functional teams. Strong analytical skills; solid problem-solving abilities coupled with sound judgment. High learning agility; strong research and assessment skills. Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support individual preferences and priorities. Effective at working under tight deadlines in a fast-paced, dynamic environment. Strong attention to detail; strong compliance orientation; high quality of work product. Self-directed; comfortable working with ambiguity and uncertainty. High degree of professional maturity, integrity, and ability to maintain confidential data and information. High degree of business acumen; strong fiscal and technical aptitude. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Human Resource Specialist

Fay Servicing, LLC Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an HR Specialist to join our team. Reporting to the Vice President of Benefits, this position supports the design, delivery, and ongoing facilitation of Human Resource (HR) programs, projects, and initiatives on behalf of the HR Team. The role serves as a key touchpoint for employee outreach and inquiries; manages processes and workflows related to the employee life cycle; and provides project/program support to members of HR Leadership. Responsibilities include: Serve as the first point of contact for employee benefit questions and other related HR inquiries. Respond, refer, and/or escalate items as appropriate. Audit and process daily and/or monthly health and welfare invoices. Manage benefit processes and related workflows from onboarding through termination, including benefits administration, wellness, and select rewards programs. Track, report, and distribute key data and metrics; assist with the design of reporting and facilitation with the collection of data. Perform analysis and identify trends for review with leadership. Prepare, administer, and monitor employee surveys; research, identify, and collect information from other data sources for use in benchmarking exercises or qualitative program review. Perform audit and/or quality reviews of HR transactions, data, and/or information collection for adherence and accuracy as instructed and outlined in department processes. Document and report on outcomes. Provide support for HR projects and initiatives including scheduling meetings, data collection, researching information, preparing communications, and developing summaries, presentations, or other resources as required. Prepare, reconcile, and track expenses; organize related reporting; manage invoices; submit expense reimbursements where appropriate. Summarize and chart data as requested. Serve as a liaison with other departments and outside organizations including business leadership, vendors, and/or community organizations. Appropriately manage confidential and non-routine information; exercise strong judgment to ensure appropriate escalation and/or review; articulate and explain Fay policies and/or protocols as directed. Develop and document standard processes for routine activities, surface ideas and solutions for process improvement. Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term goals. Maintain broad influence through ongoing development of relationships across the organization. Ensure compliance with Fay’s policies, processes, and practices. Role model ethical standards, professionalism, and code of conduct. Perform other duties and responsibilities as assigned. What you will bring to Fay: Bachelor’s degree in Human Resources or related field (or equivalent combination of years of experience with High School diploma/GED). 1-3+ years’ Human Resources experience; experience in employee benefits preferred. Previous experience working in a matrix environment preferred. Strong technical skills and demonstrated experience with MS Office to include Outlook, Excel, Word, and PowerPoint; experience with UKG HRIS platforms preferred; experience with Canva preferred. Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization. Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization. Strong organization and planning skills; ability to effectively multi-task and prioritize activities. Collaborative work style; demonstrated ability to work effectively with cross-functional teams. Strong analytical skills; solid problem-solving abilities coupled with sound judgment. High learning agility; strong research and assessment skills. Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support individual preferences and priorities. Effective at working under tight deadlines in a fast-paced, dynamic environment. Strong attention to detail; strong compliance orientation; high quality of work product. Self-directed; comfortable working with ambiguity and uncertainty. High degree of professional maturity, integrity, and ability to maintain confidential data and information. High degree of business acumen; strong fiscal and technical aptitude. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Client Relations Manager II

Fay Servicing Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Client Relations Manager II to join our team! Reporting to the FVP, Client Relations, this position is responsible for managing client relationships across assigned investors. This role requires an in-depth knowledge of tactical and strategic approaches to actively engage with clients regarding growth strategy while optimizing our client’s satisfaction and revenue. The role will be responsible for providing recommendations to improve portfolio performance. Position requires effective client communication, prioritization, problem solving and follow up skills, working with leaders across the organization to obtain timely and thorough data-backed insights and responses, and owning the tactical portion of client performance management. What you will do for Fay: Working with our more complex client portfolios, developing a thorough understanding of portfolio goals, confirming revenue targets, and ensure alignment with portfolio strategies to achieve the client’s needs Deliver prompt and effective communication to and from key leadership, departments, and clients in order to ensure consistency of messaging, client satisfaction, and accuracy of information Develop and drive reporting to monitor and assess portfolio performance Partner with the Account Management Team to ensure that client deliverables are met including achievement of service levels, performance expectations, and execution of client-specific strategies Review client portfolio weekly to identify areas of opportunity for efficiency gain by standardizing reporting or other client deliverables across all portfolios Prepare, deliver, and facilitate monthly client reporting packages and PowerPoint presentations to reflect both the analysis and insight into the prior month’s performance; analysis to include recommendations for improving portfolio performance Effectively track client deliverables, revenue opportunities, and pain points; maintain up-to-date communication of client details internally to key stakeholders including the CEO and President Address ad-hoc client reporting requests through the most efficient combination of compiling and delivering quick hits reporting, as well as the creation/ enhancement of new and existing reports to better address client needs Assist with the preparation of Statement of Work (SOW) documents to communicate identified services, required activities, and corresponding compensation and fees with the goal to drive incremental revenue opportunities for Fay Regularly review SOWs to confirm accuracy and ensure delivery in accordance with defined terms; partner with internal teams as needed Identify and escalate organizational issues that impact the servicing of clients; collaborate to solve programs; identify solutions; adjust processes and ensure preventative measures are put in place May collaborate on projects within the department or cross-functionally; may lead projects as assigned Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization Maintain broad influence through ongoing development of productive cross-functional relationships across the organization Ensure compliance with Fay’s policies, processes, and practices Maintain a current working knowledge of federal, state, and local regulatory requirements; ensure audit and control processes are current and followed in compliance with federal/ state requirements Role model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct Attend and successfully complete all department and company-required training Perform other duties and responsibilities as assigned What you will bring to Fay: Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required 5+ years' experience in Client Relations 5+ years' experience in mortgage servicing 3+ years' experience in customer service Demonstrated experience servicing clients in a fast-paced, dynamic work environment Previous experience leading team projects Strong customer service skills Strong knowledge of Microsoft Office (Excel, Word and Power Point) Leadership and influencing skills to effectively garner support and navigate a cross-functional environment Strong verbal and written communication skills Strong listening skills with the ability to facilitate meetings and effectively lead discussions Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization Strong facilitation skills with the ability to present to clients on behalf of the company Strong analytical skills Strong problem-solving abilities; ability to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well-developed solutions Solid decision-making abilities coupled with sound judgment Strong organizational skills; effective time management for self and team Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment Client-focused with strong execution skills and results orientation Strong attention to detail; strong compliance orientation; high quality of work product Ability to effectively manage self and others through change; high learning agility Collaborative and consultative work style; high team-orientation Self-directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/ concerns Demonstrated ability to foster an environment of positive engagement and trust Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities Strong project management skills Professional maturity, integrity, ability to maintain confidential data and information Strong business acumen; strong fiscal and technical aptitude Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Senior Business Strategy Manager

Fay Servicing, LLC Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior Business Strategy Manager to join our team! Reporting to the Chief Administrative Officer, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended process and technology enhancements and solutions, and present them for consideration. This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations. What you will do for Fay: Perform tasks and own responsibilities of the Senior Business Strategy Manager role as defined in the Fay Project Methodology for PMO-based projects. Perform certain project management functions for non-PMO projects or PMO Tier 2 or 3 projects that do not require a PMO Project Manager. Perform project management functions for non-PMO projects that would be classified as Tier 1 (higher complexity). Provide project and/or functional leadership to drive required results. Effectively manage interactions with Servicing Staff, SSO management, and key internal partners. Contribute to the development and implementation of business strategies and solutions. Manage outcomes as assigned. Provide support in maintaining an Integrated Project View. Support Chief of Staff in coordinating with Exam Management and Compliance on regulatory and internal audits and exams as needed. Support development and delivery of any required periodic or ad hoc reporting, and analytics or executive summaries of such material. Support time studies or process reviews required to define SLAs, KPIs, and performance standards for employees. Develop business knowledge to include an understanding of short-term goals and long-term. Maintain broad influence through ongoing development of relationships across the organization. Ensure compliance with policies, processes, and practices. Role model ethical standards, professionalism, and code of conduct. Perform other duties and responsibilities as assigned. Manage performance, foster development, and provide mentoring to employees. Define, monitor, track, and report against strategic initiatives clearly identifying the effectiveness and benefits of realization of defined targets. What you will bring to Fay: Bachelor’s degree in business or related field, or commensurate experience required. 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products. 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division (originations, insurance, etc.). 5+ experience in process implementation including demonstrated experience researching and adapting best practices to align with business and product needs. Comprehensive knowledge of project and product management lifecycles, including gathering and prioritizing business requirements and product vision. Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations. Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division. Ability to understand and document processes, and have a high level of problem-solving, process improvement, and product management skills. Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization. High learning agility with the ability to learn and integrate multiple variables, make connections and identify/implement successful solutions. Demonstrated leadership skills to lead in both formal and matrixed environments. Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results. Proven analytical and organizational skills. Strong attention to detail; strong compliance orientation; high quality of work product. Ability to prioritize; effective time management. Professional maturity, integrity, ability to maintain confidential data and information. Strong business acumen; strong fiscal and technical aptitude. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Senior Business Strategy Manager

Faygroup Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior Business Strategy Manager to join our team! Reporting to the Chief Administrative Officer, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended process and technology enhancements and solutions, and present them for consideration. This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations. What you will do for Fay: Perform tasks and own responsibilities of the Senior Business Strategy Manager role as defined in the Fay Project Methodology for PMO-based projects. Perform certain project management functions for non-PMO projects or PMO Tier 2 or 3 projects that do not require a PMO Project Manager. Perform project management functions for non-PMO projects that would be classified as Tier 1 (higher complexity). Provide project and/or functional leadership to drive required results. Effectively manage interactions with Servicing Staff, SSO management, and key internal partners. Contribute to the development and implementation of business strategies and solutions. Manage outcomes as assigned. Provide support in maintaining an Integrated Project View. Support Chief of Staff in coordinating with Exam Management and Compliance on regulatory and internal audits and exams as needed. Support development and delivery of any required periodic or ad hoc reporting, and analytics or executive summaries of such material. Support time studies or process reviews required to define SLAs, KPIs, and performance standards for employees. Develop business knowledge to include an understanding of short-term goals and long-term. Maintain broad influence through ongoing development of relationships across the organization. Ensure compliance with policies, processes, and practices. Role model ethical standards, professionalism, and code of conduct. Perform other duties and responsibilities as assigned. Manage performance, foster development, and provide mentoring to employees. Define, monitor, track, and report against strategic initiatives clearly identifying the effectiveness and benefits of realization of defined targets. What you will bring to Fay: Bachelor’s degree in business or related field, or commensurate experience required. 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products. 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division (originations, insurance, etc.). 5+ years’ experience in process implementation including demonstrated experience researching and adapting best practices to align with business and product needs. Comprehensive knowledge of project and product management lifecycles, including gathering and prioritizing business requirements and product vision. Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations. Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division. Ability to understand and document processes, and have a high level of problem-solving, process improvement, and product management skills. Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization. High learning agility with the ability to learn and integrate multiple variables, make connections and identify/implement successful solutions. Demonstrated leadership skills to lead in both formal and matrixed environments. Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results. Proven analytical and organizational skills. Strong attention to detail; strong compliance orientation; high quality of work product. Ability to prioritize; effective time management. Professional maturity, integrity, ability to maintain confidential data and information. Strong business acumen; strong fiscal and technical aptitude. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Senior HR Specialist

Fay Servicing, LLC Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Fay Cares! TheFay-Constructive Foundationwas established to fulfill thephilanthropic mission of The Fay Group employeesto serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior HR Specialist to join our team. Reporting to the Vice President of Benefits, this position supports the design, delivery, and ongoing facilitation of Human Resource (HR) programs, projects, and initiatives on behalf of the HR Team. The role serves as a key touchpoint for employee outreach and inquiries; manages processes and workflows related to the employee life cycle; and provides project/ program support to members of HR Leadership. Responsibilities include to track, report and distribute key data and metrics; administer assigned HR programs to the organization; and perform audit and/or quality reviews to ensure accuracy of data/ information collected and distributed by the HR Team. Keys to success in this position are the ability to communicate effectively with tact and discretion, exercise effective judgment and decision-making abilities, build strong productive relationships, and effectively prioritize and manage stakeholder requests. What you will do for Fay: Serve as the first point of contact for employee benefit questions and other related HR inquiries. Respond, refer, and/or escalate items as appropriate Audit and process daily and/or monthly health and welfare invoices Manage benefit processes and related workflows from onboarding through termination, including benefits administration, wellness, and select rewards programs Track, report, and distribute key data and metrics; assist with the design of reporting and facilitation with the collection of data. Perform analysis and identify trends for review with leadership Prepare, administer, and monitor employee surveys; research, identify, and collect information from other data sources for use in benchmarking exercises or qualitative program review Perform audit and/or quality reviews of HR transactions, data, and/or information collection for adherence and accuracy as instructed and outlined in department processes. Document and report on outcomes Provide support for HR projects and initiatives including scheduling meetings, data collection, researching information, preparing communications, and developing summaries, presentations, or other resources as required Prepare, reconcile,and track expenses; organize related reporting; manage invoices; submit expense reimbursements where appropriate. Summarize and chart data as requested Serve as a liaison with other departments and outside organizations including business leadership, vendors, and/or community organizations Appropriately manage confidential and non-routine information; exercise strong judgment to ensure appropriate escalation and/or review; articulate and explain Fay policies and/or protocols as directed Develop and document standard processes for routine activities, surface ideas and solutions for process improvement Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long term goals Maintain broad influence through ongoing development of relationships across the organization Ensure compliance with Fay’s policies, processes, and practices Role model ethical standards, professionalism, and code of conduct Perform other duties and responsibilities as assigned What you will bring to Fay: Bachelor’s degree in Human Resources or related field (or equivalent combination of years of experience with High School diploma/ GED) 4 + years’ Human Resources experience; experience in employee benefits preferred Previous experience working in a matrix environment preferred Strong technical skills and demonstrated experience with MS Office to include Outlook, Excel, Word and PowerPoint; experience with UKG HRIS platforms preferred; experience with Canva preferred Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization Strong organization and planning skills; ability to effectively multi-task and prioritize activities Collaborative work style; demonstrated ability to work effectively with cross-functional teams Strong analytical skills; solid problem-solving abilities coupled with sound judgment High learning agility; strong research and assessment skills Demonstrated ability to quickly establish credibility, coupled with the ability to recognize and support individual preferences and priorities Effective at working under tight deadlines in a fast-paced, dynamic environment Strong attention to detail; strong compliance orientation; high quality of work product Self-directed; comfortable working with ambiguity and uncertainty High degree of professional maturity, integrity, and ability to maintain confidential data and information High degree of business acumen; strong fiscal and technical aptitude Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Systems Engineer

Fay Servicing, LLC Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Systems Engineer to join our team! Reporting to the VP, IT Infrastructure, this position is responsible for designing, implementing and maintaining existing systems and ensuring that systems remain available and secure. The position monitors the stability, integrity and efficiency of the systems environment and provides technical expertise that supports critical business functions. The role will continuously monitor and review solutions that will enhance the system to meet and exceed business needs. The role will develop processes and procedures to manage the server environment, including management and improvement of the Business Continuity Plan and Disaster Recovery for the server environment to ensure the server system environment meets the criteria for internal and external audits and inspections. The position partners closely with internal teams and external vendors in a cooperative environment to resolve issues and provide solutions. The Systems Engineer will act as a liaison between IT and internal stakeholders to ensure systems align with current and future business objectives. What you will do for Fay: Participate in architectural reviews and contribute to overall system architecture strategy Design, plan, and implement scalable, reliable, and maintainable solutions to drive innovation and efficiency Manage and implement recovery plans and solutions in the server environment to ensure data integrity and business continuity Continuously evaluate and optimize system performance, capacity, and reliability Propose and implement solutions to enhance system efficiency and scalability Analyze business needs and recommend technical solutions that align with current and future business objectives Partner with cross-functional teams to gather requirements and translate them into system solutions Analyze, troubleshoot, and resolve complex support issues Provide efficient deployment of systems and partner with internal technical teams to ensure a seamless user experience Diagnose, troubleshoot, and resolve system issues swiftly and efficiently Maintain comprehensive documentation of system design, configurations, and operational procedures Prepare regular reports on system health and performance metrics Participate in hardware and software evaluations Maintain current knowledge of industry trends, new technologies, and best practices Recommend industry best practices regarding all items that are owned by the team Partner with internal stakeholders at all organizational levels to ensure project deliverables are met efficiently and on time Develop domain knowledge of Fay’s business to include an understanding of organizational objectives Maintain broad influence through ongoing development of relationships across the organization Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct Perform other duties and responsibilities as assigned What you will bring to Fay: Bachelor's degree in Computer Science or related field required Microsoft Certified Systems Engineer (MCSE) or equivalent experience 3+ years implementing large-scale infrastructure initiatives 3+ years’ experience with Windows Server and Active Directory 3+ years of experience in providing Level 2/Level 3 operations support for a Windows-based infrastructure 2+ years’ experience with VMware vSphere 2+ years’ experience with Windows Active Directory including implementation 2+ years’ experience managing DNS/DHCP 2+ years’ experience managing Group Policies 2+ years’ experience using PowerShell-based scripting Visio and diagramming experience Strong understanding of networking for storage architectures; experience in iSCSI, NFS, FC protocols Strong Understanding of networking and troubleshooting including TCP/IP, DNS, and DHCP Application support experience with Microsoft Windows Server, VMware Horizon View; thin-client technologies and Terminal Services, Azure Virtual Desktop, iSCSI Storage, Fax and Print Servers Working knowledge of VMWare 6.0+ including implementation Working knowledge of connecting and managing cloud environments, primarily Microsoft Azure Experience in all Windows-based OS’s (Microsoft 2008 & 2012 Server Operating System, Microsoft Windows Operating Systems) with an understanding of Microsoft Exchange applications Proficient in the Microsoft M365 suite Experience in the financial services or mortgage industry preferred Ability to analyze and interpret data to identify opportunities and propose solutions Strong analytical skills across a range of server technologies Strong problem-solving skills; ability to develop creative solutions to complex business problems Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders Strong verbal and written communication skills Strong attention to detail; strong compliance orientation; high quality of work product Ability to prioritize; effective time management Strong interpersonal skills Collaborative work style; high team-orientation Open to change; agile; high learning agility Self-directed; ability to proactively ask questions and surface issues/concerns Professional maturity, integrity, ability to maintain confidential data and information Strong business acumen; strong fiscal and technical aptitude Strong skills in MS Word, Excel, and PowerPoint Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

VP, Compliance Title, Realty and Property Management

Fay Servicing Farmers Branch, TX

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Compliance Title, Realty and Property Management to join our team! Reporting to the Chief Compliance Officer, this position is responsible for overseeing compliance initiatives across the company’s title, real estate, and property management operations. This position supports the execution of the Compliance Management System (CMS) by engaging with leaders to understand the intended strategy and direction of their business, and then advising on how to effectively manage compliance risk without compromising production volume. What you will do for Fay Servicing: Lead and oversee the compliance programs related to title services, real estate transactions, and property management; ensure the business activities comply with all applicable laws, regulations, and internal policies. Assess existing and emerging compliance risks and risks associated with regulatory and business changes. Stay up to date with federal, state, and local laws governing real estate transactions, property management, title services, fair housing regulations, and related compliance requirements; advise the company on legal trends and regulatory changes. Identify potential compliance risks and develop strategies to mitigate them; establish and maintain a risk management framework to ensure the company is protected from legal or regulatory non-compliance. Partner with business leaders to develop, implement, and enforce compliance procedures and controls to ensure all policies are aligned with current laws. Coordinate and conduct internal audits to ensure adherence to compliance policies; review company operations regularly and recommend improvements or corrective actions when necessary. Develop and maintain a tracking system to ensure required title, realty, and property management licensing is in place for brokers and employees. Conduct detailed assessment of new market requirements for title, realty, and property management compliance as the business grows and expands. Provide regular compliance reports to senior management and the board of directors, highlighting key compliance metrics, audit results, and areas of concern. Identify compliance training needs and provide subject matter expertise to support the development of training programs and curriculum across various departments to ensure adherence to compliance requirements. Draft and edit policy, procedure, and job aid content to ensure regulatory requirements are reflected. Update content including contracts, leases, communications, letters, and forms as directed to ensure legal and regulatory standards are met. Serve as the primary point of contact with regulatory agencies, external auditors, and legal advisors; manage responses to audits, investigations, and inquiries from governmental agencies or other third parties. Oversee the resolution of compliance-related disputes, including but not limited to tenant disputes, title issues, or real estate transaction conflicts, and ensure adherence to legal processes. Manage the submission and approval of assigned content through the Fay Governance process. Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization. Lead with broad influence through the ongoing development of relationships across the organization. Maintain knowledge of federal, state and local regulatory requirements; accountable to ensure audit and control processes are current, followed and in compliance. Ensure compliance with Fay’s policies, processes, and practices. Role model ethical standards, professionalism and code of conduct. Model behaviors that align with Fay's Values and Operating Principles. Recognize, reward and ensure alignment of team. Perform other duties and responsibilities as assigned. What you will bring to Fay Servicing: Bachelor’s degree in a related field, or equivalent work experience; MBA or consulting experience preferred. 7+ years’ experience in compliance or legal roles, with a background in real estate, property management, and title services. Proven experience working directly with regulatory agencies to ensure compliance with real estate and property management regulations, leading external audits of financial/ operational processes, and partnering with legal teams to manage contracts, mitigate risks and resolve legal and regulatory issues. In-depth knowledge of real estate laws, rules, fair housing regulations, property management best practices, and title industry standards. Prior experience with Trust Accounting for proper handling of tenant security deposits, rent payments, and other fees. Demonstratable ability to read and comprehend regulatory content; ability to translate complex information into easy-to-understand language. Strong project management abilities with demonstrated experience leading cross-functional engagements. Advanced skills in Microsoft Word, Excel, and PowerPoint. Strong leadership with proven ability to foster an environment of positive employee engagement and trust. Ability to effectively manage and lead change; high learning agility with the ability to connect multiple variables to identify opportunities and solutions. Effective management skills include talent selection, training, coaching, mentorship, and performance management. Demonstrated ability to establish credibility; coupled with recognizing and supporting the organization’s culture, values, and priorities. Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization. Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results. Ability to effectively present to and facilitate discussions with executive leadership. Strong analytical skills and business acumen; ability to identify undefined risks and controls through inquiry and documentation review. Ability to conduct root cause analysis and provide actionable recommendations. Strong problem-solving abilities; strong fiscal and technical aptitude. Strong decision-making abilities and business acumen coupled with sound judgment. Strong organizational skills and effective time management for self and team; ability to manage multiple competing priorities with assigned resources. Ability to prioritize, and organize time and resources to consistently bring projects to successful completion. Client-focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results. Consultative and collaborative work style; able to build consensus with other leaders across the organization. Compliance orientation; strong attention to detail; high quality of work product. Self-directed; comfortable working with ambiguity and uncertainty. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

Sr. Business Intelligence Developer

Fay Servicing Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers refinancing for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. Fay Cares! While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Business Intelligence Developer to join our team! Reporting to the VP, Data Management, the Sr. Business Intelligence Developer will be responsible for hands-on involvement in the architecture, delivery, and governance of data reporting and data delivery. The role will encompass data warehousing and business intelligence responsibilities with a focus on data architecture, sourcing, reporting, and analytics. The position will optimize data models, reports, and dashboards with the expectation to integrate advanced analytics and machine learning, while also ensuring data accuracy, compliance, and security by providing technical support and end-user training. The BI Developer will drive innovation by suggesting and implementing new BI tools, optimizing queries, and documenting data processes. Additionally, the role will contribute to the full development life cycle, mentor junior team members, and design operational and analytical reporting. The position will be required to be current and updated on industry trends, analyze business requirements, and adhere to best practices and regulatory standards. What you will do for Fay: Collaborate with cross-functional teams and external vendors to align business requirements with technical solutions, fostering effective communication Regularly review data models, reports, and dashboards, identifying optimization opportunities and ensuring standardization Be current and updated on industry trends, integrating advanced analytics and machine learning for actionable insights Actively engage in data governance to maintain accuracy, consistency, and regulatory compliance Provide technical support, troubleshoot reporting issues, and lead end-user training Drive innovation by evaluating and implementing new BI tools and technologies Perform and provide administration support for the BI tools deployed within the environment Design, develop, and maintain operational and analytical reporting Optimize data queries for improved system responsiveness Serve as a subject matter expert, offering guidance to internal stakeholders and contributing to strategic data-related discussions Analyze business requirements, perform ad-hoc queries, and contribute to story point assignments in DevOps Contribute to technical best practices and help develop prediction systems and machine learning algorithms Engage in the full development life cycle, documenting it in ADO, ensuring adherence to company process, procedures and guidelines Design and support effective system and user acceptance testing Collaborate on projects, providing mentorship to junior team members and ensuring effective engagement with other departments/ teams Conduct ongoing and ad-hoc data and process analysis Implement technical improvements and adhere to company policies and regulatory standards Develop productive relationships across the organization Develop domain knowledge of Fay’s business to include an understanding of short-term goals and long-term strategies for the organization Ensure compliance with Fay’s policies, processes, and practices. Maintain a current working knowledge of federal, state, and local regulatory requirements; ensure compliance Role model ethical standards, professionalism, and code of conduct Ensure demonstrated behaviors align with Fay's Values and Operating Principles Perform other duties and responsibilities as assigned What you will bring to Fay: Bachelor’s Degree in Computer Science, Information Systems, or related field 5+ years’ experience with MS SQL Server Standard and Enterprise 2014 and above 4+ years’ demonstrated experience with Power BI 4+ years’ experience with Power BI Services Administration Strong expertise in Power BI - M Query, DAX, and Data Modeling Demonstrated experience with Azure Data Factory for building data pipelines Experience with Azure DevOps and ServiceNow for product development and incident/request/change management Prior experience with Azure and Azure SQL Managed Instance Proficient in SQL Server programming and Microsoft BI suite Advanced SQL development skills with a strong T-SQL background Strong skills in MS Word, Excel, and PowerPoint Familiarity with the Loan Servicing industry is strongly preferred Working knowledge of Loan Servicing Systems like MSP is strongly preferred Strong verbal and written communication skills Active listening skills with the ability to facilitate meetings and effectively lead discussions Strong interpersonal skills with the ability to develop and foster effective working relationships across the organization Strong analytical skills and problem-solving abilities Ability to explain decisions and the reasons why to promote understanding and buy-in with others Solid decision-making abilities coupled with sound judgment Strong organizational and time management skills; ability to effectively prioritize in a fast-paced, dynamic environment Client-focused with strong execution skills Strong attention to detail; strong compliance orientation; high quality of work product Flexible, open to change, ability to learn new things quickly Collaborative work style; team-oriented Compliance orientation Self-directed; comfortable working with ambiguity and uncertainty Proven ability to lead projects, initiatives, and people Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify . E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr

GMT Associate

Faygroup Farmers Branch, TX

The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance for existing mortgages. The Fay Group is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes. Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a General Management Trainee to join our team! The General Management Trainee (GMT) participates in a 12-to-18-month rotational program designed for recent college graduates and early career professionals focused on developing a talent pipeline of senior-level operational leaders for the company. The program consists of a series of business rotations designed to provide cross-functional experience in operations, sales, and shared services functions. Practical work experience is complemented by professional development, mentorship, executive networking opportunities, and a dedicated program manager to support the GMTs onboarding, assimilation, performance, development, and transition into management positions within core operating areas of the business. The GMT program offers the opportunity to develop a strong understanding of the business, be involved in projects key to evolving our operations, demonstrate individual leadership skills, grow one’s managerial capabilities, and establish a strong network throughout the organization. After successful completion of the program, GMTs are eligible for placement into front-line leadership roles, offering accelerated career paths within operations. What you will do for Fay: Successfully complete job rotations of increasing responsibility and scope within core operating areas of the business, starting with front line operations and progressing through shared services and people/project management roles. Develop domain knowledge of Fay’s business to include a strong understanding of department goals and organizational objectives. Learn and demonstrate the fundamentals of operating workflows, quality controls, customer service, client relations, data-driven decision making and effective people management. Actively participate and engage in operational, compliance, and managerial training to develop knowledge of enterprise and department policies, processes, tools, technologies, and practices. Provide high-level customer service to key stakeholders, demonstrating strong capability and consistent achievement of performance metrics. Effectively analyze data, prepare reports, identify and propose solutions for improving operational efficiency and enhancing service levels. Collaborate cross-functionally to enable the team’s collective success in resolving issues and proactively address opportunities through continuous improvement. Stay updated with industry trends, market conditions, and changes in regulations to ensure compliance; analyze and apply learnings to assigned operating areas to make proactive recommendations. Research, analyze, summarize, and present rotation outcomes and best practices to senior management. Ensure compliance with Fay’s policies, processes, and practices. Role model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct. Perform other duties and responsibilities as assigned. What you will bring to Fay: Bachelor’s degree in business administration, Business Management, or related field. Minimum GPA of 3.0 preferred. Demonstrated leadership experience. Previous operational and/or customer experience preferred. Strong analytical skills coupled with sound judgment. Ability to identify and flex to the work styles of others. Ability to analyze and interpret data to identify opportunities and propose solutions. High-quality orientation. Strong verbal and written communication skills. Strong interpersonal skills and presentation abilities. Collaborative work style; high team-orientation. Open to change; agile; high learning agility. Strong problem-solving abilities. Ability to appropriately prioritize; effective time management. Self-directed; ability to proactively ask questions and surface issues/concerns. Professional maturity, integrity, ability to maintain confidential data and information. Strong business acumen; strong fiscal and technical aptitude. Strong skills in MS Word, Excel, and PowerPoint. Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. #J-18808-Ljbffr

Jobs in Farmers Branch